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DTSTART:20160310T170000Z
DTEND:20160310T200000Z
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SUMMARY:2016 Customer Service Program for Service Managers\, Dispatchers & Staff
DESCRIPTION:PMC/SMACCA is offering a 3 hour forum to help Service Managers\, Dispatchers and Staff effectively support their Service Technicians and Service Department.\n\n\n\nPROGRAM DETAILS\n\n  Review customer service skills important to all service contractors. Skills include building customer\n\nrelations\, communicating with customers\, and dealing with and maintaining customer relationships.\n\n  Help build communication skills between service managers and service technicians ensuring a trusting\n\nrelationship.\n\n  Review STARS recovery process\; advising service managers on utilizing mistakes as a teaching tool.\n\n  Help technicians gain independence while helping them understand the importance of interdependence\n\nwith customers and industry personnel.\n\n  Smooth integration of communication from the first phone call to when the service technician arrives on\n\nthe job. Discuss characteristics and attributes of a successful dispatcher which help the service technician.\n\n  Analyze critical contact points about the customer\, the service technician and the invoice.\n\n\n\nProgram Presented by Butch Dee\n\n* UA Customer Service Instructor for Local 449\; Certified UA Instructor\n\n* UA STAR HVAC Service Journeyman\; 27 years in the trade working for Ruthrauff Service\n\n* Co-Produced 2 Customer Service Training Video Series for UA Commercial & Residential Service Tech\n\n* Served 20 years as Fire Chief for South Baldwin Volunteer Company
X-ALT-DESC;FMTTYPE=text/html:PMC/SMACCA is offering a 3&#8208\;hour forum to help Service Managers\, Dispatchers and Staff effectively&nbsp\;support their Service Technicians and Service Department.<br />\n<br />\n<strong>PROGRAM DETAILS</strong><br />\n&#61623\; Review customer service skills important to all service contractors. Skills include building customer<br />\nrelations\, communicating with customers\, and dealing with and maintaining customer relationships.<br />\n&#61623\; Help build communication skills between service managers and service technicians ensuring a trusting<br />\nrelationship.<br />\n&#61623\; Review STARS recovery process\; advising service managers on utilizing mistakes as a teaching tool.<br />\n&#61623\; Help technicians gain independence while helping them understand the importance of interdependence<br />\nwith customers and industry personnel.<br />\n&#61623\; Smooth integration of communication from the first phone call to when the service technician arrives on<br />\nthe job. Discuss characteristics and attributes of a successful dispatcher which help the service technician.<br />\n&#61623\; Analyze critical contact points about the customer\, the service technician and the invoice.<br />\n<br />\n<strong style="line-height: 16.64px\;"><span style="color: black\;"><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 14pt\;">Program Presented by Butch Dee</span></span></span></strong><br style="line-height: 16.64px\;" />\n<span style="color: black\; line-height: 16.64px\;"><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 11pt\;">* UA Customer Service Instructor for Local 449\; Certified UA Instructor</span></span></span><br style="line-height: 16.64px\;" />\n<span style="color: black\; line-height: 16.64px\;"><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 11pt\;">* UA STAR HVAC Service Journeyman\; 27 years in the trade working for&nbsp\;Ruthrauff&nbsp\;Service</span></span></span><br style="line-height: 16.64px\;" />\n<span style="color: black\; line-height: 16.64px\;"><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 11pt\;">* Co-Produced 2 Customer Service Training Video Series for UA Commercial &amp\; Residential Service Tech</span></span></span><br style="line-height: 16.64px\;" />\n<span style="color: black\; line-height: 16.64px\;"><span style="font-family: calibri\, sans-serif\;"><span style="font-size: 11pt\;">* Served 20 years as Fire Chief for South Baldwin Volunteer Company</span></span></span>
LOCATION:Held at the PMC/SMACCA Milwaukee Offices 11001 West Plank Court\, Suite 100\, Wauwatosa\, WI 53226
UID:e.9269.24
SEQUENCE:3
DTSTAMP:20260507T102022Z
URL:http://pmsmca.memberzone.com/events/details/2016-customer-service-program-for-service-managers-dispatchers-staff-24
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